Article: Help Center guide for end-users

The Help Center is designed to provide end-users with a complete self-service support option. They can get information from the knowledge base or if they can't find an answer, they can submit a request to an agent.

Topics covered in this article:

Finding information in the Help Center

You can use search to find information in the knowledge base. A list of articles matching the search criteria will be displayed.

You can also browse the content Knowledge base. See the following sections for more information.

Getting around the knowledge base

The knowledge base consist of categories, sections, and articles. Articles are grouped in sections, and sections are grouped in categories.

To get around the knowledge base, you can use search or browse categories and sections. If available, use breadcrumbs to go home or to a parent section or category. Depending on how your Help Center is configured, you may also have links to browse recently viewed articles, related articles, or promoted articles. You can subscribe to sections or articles so that you're notified when somebody creates an article or comments on an article.